Refund and Returns Policy

About Refund and Returns Policy

Last Updated: 02/18/2025

Timeframe: Returns are accepted within 30 days from the delivery date.
Condition: Items must be unused, undamaged, and in original packaging with tags attached.
Exceptions:
- Customized or personalized products (e.g., engraved gear).
- Final sale items (clearly marked as “Final Sale” on the product page).
- Consumables (e.g., food, fuel canisters).

Request Authorization:
- Contact our customer service at [support@yourstore.com] within 30 days to receive a Return Merchandise Authorization (RMA) number.
- Provide your order number and reason for return.
Ship Your Item:
- Securely package the item and include the original receipt or packing slip.
- Ship to: [Your Return Address]. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

Inspection: Refunds are processed within 3–5 business days after receiving and inspecting the item.
Refund Method: Funds will be credited to your original payment method. Shipping fees are non-refundable.
Exchanges: Exchanges for size/color are free if inventory permits. Contact us for approval before shipping.

Report Issues: Notify us within 7 days of delivery with photos/video evidence.
Resolution: We’ll cover return shipping and provide a full refund, replacement, or store credit at your request.

Manufacturer’s Warranty: Products with defects covered under a manufacturer’s warranty (e.g., 1-year warranty on tents) will be handled in coordination with the brand. Contact us for assistance.

Non-Returnable: Clearance, discounted, or “Final Sale” items cannot be returned or exchanged.

Customers outside the U.S./Canada are responsible for return shipping costs, duties, and taxes.

For returns or questions:
Email: outdrxlimited@gmail.com
Business Hours: [ Mon–Fri, 9 AM–5 PM PST]